Refund Criteria:

• Discounted Packages: Refunds are not applicable if a discounted package is chosen.
• Design Approval: Refunds are not allowed after the primary design concept has been approved by the client.
• Revisions: If revisions are demanded after approval, no refund is given.
• Urgency: Urgent design projects are non-refundable.
• Client Unresponsiveness: If the client is unresponsive for more than two weeks, no refund is issued.
• Policy Violation: If the client violates the company’s policies, no refund is provided.
• Approaching Other Designers: Refunds are not granted if the client engages another company or designer for the same project.
• Incomplete Creative Brief: Refunds are not applicable if the creative brief lacks essential information.
• Complete Design Change: A complete design change requested by the client is not refundable.
• Refund Timeframe: If the refund request goes beyond the allowed timeframe, it will not be processed.
• Business Changes: Refunds are not offered if the company is closing, changing its name, or undergoing significant business changes.
• Non-Service-Related Reasons: Refunds are not provided for reasons like “change of mind,” or “disagreements with partners.”
• Service Bundle Refunds: If a service bundle is purchased and the client is dissatisfied with one service, a refund will only apply to that specific service, not the entire bundle.
• Final Files: No refund after the final files have been delivered.
• Free Items: Refunds do not apply to free services or products.
• Special Services: Services like Social Media, SEO, Domain Registration, and Web Hosting are not refundable under any circumstances.
• Websites and Logos: Refunds are not offered after approval of the design or once the project progresses to the development stage.
• Outsourced Work: Refunds are not available for work done by third parties.

Cancellation & Ownership: